Frequently Asked Questions

How do I place an order?

ONLINE
To place an order online, simply find the item(s) you are interested in, type in your quantity, choose either rental or purchase & your color(s) & size(s), if applicable. Click add to cart. Then proceed to checkout. We will reivew your order and process accordingly.

PHONE
You may call (855) LINENS1 (546-3671) or international customers please call (626) 239-1812 to place your orders by phone.

FAX
Download our order form by clicking here. Print it, fill it out and fax it back to us at (626) 239-1813

PHONE & FAX ORDERS ONLY
We will email you cart link for you to verify and process your order online.

What payment methods do you accept?

We accept Visa, MasterCard, Discover & American Express

How much is the deposit?

RENTALS
Full Rental Order total is charged at the time the order is placed.

PURCHASE
Because purchases ship as ready, your credit card will be charged for the full amount of your order at the time the order placed.

Do you ship rentals worldwide?

No. Our rentals are only available in the U.S. We do ship purchases worldwide. International customers call us at (626) 239-1812 or email us about our linen purchasing options.

I live overseas, can I still order online?

All International orders must be called in or emailed to us. We will then email you a cart link for you to verify and process the order online. If you wish to order by phone call us at (626) 239-1812

The Rental or Purchase option is not available on the item I want

No Purchase option -Some items are only available for rental through our online system. If the item you want to purchase does not have purchase as an option, call us toll free at (855) LINENS1, (626) 239-1812 for International customers. To place an order over the phone.

No Rental option - Some items are not available for rental. If only the purchase option is available then that item is not available for rental.

Can you make custom items?

Yes. Please call us toll free at (855) LINENS1 to discuss your needs or email us at inquiry@linennchaircovers.com to get a quote.

What is your order change policy?

We ask changes to rental orders be made two weeks before an event with a live operator. All other order changes or rental order changes within two weeks will be reviewed before being accepted or denied. 

What is your cancellation policy?

Rental orders may be canceled up to two weeks before your required date. Purchase orders must be approved for cancellation. You are responsible for all charges on any order canceled after it has left our warehouse. A restock fee may apply.

Is there a minimum order amount?

There is a $100 minimum order amount.
Sample and Swatch Book orders are excluded from the $100.00 minimum.

When will my order ship?

Your order will ship to arrive by the date required. The exact date will be determined by our shipping department in regards to UPS transit times.

How does your rental process work?

You can place your order either online or over the phone.

ONLINE ORDERS
If you place your order online remember, online rental order must be placed no later than 72 hours BEFORE your event date. Your credit card will be charged once your order has been reviewed.

PHONE ORDERS
If you place your order over the phone, we will email you cart link for you to verify and process the order oline.

We ship the merchandise cleaned and pressed to arrive generally two days before your event. Please note: Rentals are shipped from New Jersey.
We pay the return freight in the continental U.S. as long as our return procedure is followed.

• You must use duffel bag(s) provided to return the linens. Please note there is $25.00 charge per duffel bag for non return of it. This will be charged to the c/c used to place this order. By agreeing to our terms and conditions you authorize Linen N' Chair covers to charge your credit card for non return of duffel bag(s)
• You must use the ARS labels provided with your shipment.

There will be a clear plastic envelope containing your return labels either attached to or placed inside one of your boxes. Do not lose the labels. If these labels are not with the shipment, you must call us the same day you received the boxes to request replacement labesl and avoid any additional fees.

Enjoy your event.

Place the items in the duffel bag(s). Don't worry we'll clean them when they are returned.

Replace the old labels with the new labels and drop off the duffel bag(s) at a UPS drop off center. We recommend the next business day.

Once received we will recount, inspect, and process your return.

If there are no discrepancies then the order will be closed.
In case of any discrepancies we will call, email or fax you about the missing items or any additional charges.

How does the shipping & return process work?

Orders for purchased items ship as ready. Generally rental orders will ship to arrive two days before your event date listed on your order. Returns must be made on the date specified on your order. All orders are shipped UPS.

What do I do if I receive damaged/incorrect merchandise?

If the merchandise is damaged or does not match the items listed on your order call us toll free (855) LINENS1 to report the problem.

a) Subsequently we will issue an “MR” number for the return of the inaccurate or damaged goods
b) We will try to rectify any problems with your order to the best of our ability in the confines of the time frame between when we are notified and when the merchandise is required.
c) This procedure must be followed to receive any credit for claims.
d) Any merchandise returned without an “MR” number assigned by Linen n’ Chair Covers will not receive credit.
e) Any credit will be given at the sole discretion of Linen n’ Chair Covers
f)  Credits will only be issued after merchandise has been received and inspected by representatives of Linen N’ Chair Covers

Suggestions for an easy return

Place a reliable person in charge of returning your order.
Make sure to remove the return label(s) from pouch upon receiving your order and keep them in a safe place.
You must use duffel bag(s) provided to return the linens.
Be sure to count the merchandise when packing for return.

When do rental items need to be returned?

Rentals are for 7 days. We recommend rental items be returned on the next business day following your event to avoid any complications. Please click here to determine the date you must return the linens.

Do I have to wash the linens before returning?

No. You do not need to wash the linens. We will wash them after we have received them.

Do I have to pay for linen I don't use?

You are responsible for payments on all shipped orders in full.

#SHAREDCONTENT[FAQ No Return labels]##

What do I do if I have lost my rental return labels?

You may request additional return labels for a fee. Or you may ship the goods back and pay the return freight. Be sure to call us to confirm return address. After return please call us with your return tracking #. Include a copy of your order inside the box to avoid additional rental fees.

What if I return on my own?

If you return the duffel bag(s) at your own expense you must follow these directions.
Call us at (855) LINENS1 to obtain the proper address for your rental return.
Ship the duffel bag(s) through either FedEx or UPS. (USPS is not an acceptable method for returns)
Provide us with tracking numbers of your return so we can properly receive your order.
Failure to follow these direction or shipping to our CA warehouse will incur additional fees.